Listen to the audio of the conversation several times.
To further prepare for the class, make sure to go over the Language tool file once again prior to your session.
Step 1. Listen the first time & try to respond for yourself:
1. Who is the client, the man or the woman?
2. What is the main goal of this communication?
Step 2. Listen to the conversation several times:
- note down the parts where you're not 100% certain of the idea or the language (be ready to ask specific questions)