Listening L3+⬆️ - Email: Apologize and reassure

🎧Practice listening skills first

Step 1. Listen to the fast version. Try to get as much as you can. Say the main idea to yourself.


Step 2. Listen to the medium-speed version. Repeat and then paraphrase again.


Step 3. Listen to the slow version, listen to rises in tones and pauses. Ask yourself why.


Step 4. Listen to the medium version again 🔁 on repeat to get more practice.


Step 5. Check the transcript and work with highlighted language.

Firstly, let me apologize personally. I'm truly sorry for the inconvenience this has caused, and we will do our utmost to complete it as quickly as possible.

Having discussed the issue with our team, we have allocated an additional experienced chemist to the target who has screened a lot of conditions for the critical step, and found out the best condition, which will be used for the scale up soon.

On top of that, our team have agreed to put in extra hours over the coming several days to make up for the lost time until we get the desired final compound. I will personally keep you updated on the progress.

Sorry again for the inconvenience. We appreciate your understanding. If you have any further questions or concerns, please don't hesitate to get in touch.

Signposting Expressions

💡 Firstly / To start with
💡 Having discussed the issue, we've <done>

💡 On top of that

💡 Again, ...