Deal with frustrations

When you have not clearly explained a situation to the client, especially a potentially problematic one, it might cause some further troubles and, at the very least, frustrations.
Your first step in responding to this should be - accept that you have caused a communicaiton problem = apologize. Then, take the CORE question, concern that the client has - and respond to that. It's usually a Yes or No type of response.
Before you go into ANY details. Respond to the MAIN question first. Very clearly.


🎧 Listen first


Pay attention to the vocabulary:



be lost - be lost in - be lost with
explain - explanation
be frustrated
conclusive - conclusive results - conclusive answer - say conclusively - show conclusively
pose obstacles
move on to
current problem
apologize -apologies
intend - intention
take someone through something
stop someone from doing something
take actions
at the same time



🎧 Listen again



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