In this Topic, you will have a series of 5 Emails between a service provider and their client.
Pls work with the first two Emails to start with.
Listen to the audio versions and answer the questions:
1. What is the key issue?
2. What are the suggested options?
3. What is the client's position?
4. Think of a response = Email 3.
Email 1
Email 2
Email 3
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