Listening - Email: apologize and reassure

Step 1. Check our samples. Listen-repeat, find something new that's useful to YOU.
If needed, write down for "listening for details" practice and feel free to share with us
Step 2. Analyse the strucutre of the email Ask us questions in the comment section.
Step 3. Create your sample(s) and share in your group or in the comment section below.

Dear Matt,
Thank you for bringing your recent concerns to our attention. We understand that the mix-up was unexpected and we are soory for any inconvenience this may have caused. Please know that the team is investigating the situation as we speak to determine the root cause and how to address and resolve the issue. And we should be able to get back to you with the result within a week.
Despite the the hiccup, we are confident in our ability to deliver the highest level quality. We are still on track with project timeline. As long as we work together, we can overcome any obstacle. We have arranged for additional measures to prevent similar mix-ups from happening in the future. We insure you that our team start to delicate providing exceptional service. And we are committed to making this right.
Thank you for your continue support and trust.
Best regards.
Jennifer